If you face any issues or need assistance with Agent Time CRM, you can easily raise a support ticket directly from your CRM portal.

Step 1: Go to your CRM profile

• Click on profile and Choose Help 
• You'll be redirecting to https://support.agenttime.au/ portal page.
  
  

Or you can directly go to https://support.agenttime.au/ and raise a ticket.

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Step 2: Go to the Agent Time Support Portal

• Visit https://support.agenttime.au/
• On the top navigation bar, click on My Area.

Step 3: Add a New Ticket

• Once you are in the My Area section, click on the Add Ticket button at the top right corner.

• This will open the Submit a Ticket form.

Step 4: Fill in the Ticket Details

• Select the Department (choose General Support unless specified otherwise).

• Enter the Subject clearly describing your issue or request.

• Add additional information in the Description box, such as screenshots, steps to reproduce, or any related module details.
  

Step 5: Submit and Track Your Ticket

• After filling in the details, click Submit.

• Once submitted, you can track all your raised tickets under the My Area → My Tickets section.

• You can also view ticket status, respond to updates, and even close tickets directly from the portal.
  
  
  

Things to Keep in Mind

• Provide as much detail as possible for quicker resolution.

• You’ll receive email notifications whenever there’s an update to your ticket.